Logistics policy

Shipping Policy for TOPONETEA


Last Updated: 11.10.2023


Thank you for shopping with TOPONETEA. Please read this Shipping Policy carefully. This is the Shipping Policy of TOPONETEA.


Processing Time:

Orders are processed and shipped within 2 working days of receiving payment. Please note that we do not ship on weekends or holidays.


Shipping Methods:

We offer the following shipping methods for domestic and international orders:


Standard Shipping: 3-7 days

Expedited Shipping: 7-10 days

International Shipping: 7-21 days


Shipping Costs:

Shipping costs are calculated during the checkout process based on the weight of your order and the destination. You will be able to view the shipping costs before completing your purchase.


Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using this number on our website or through the carrier's website.


Shipping Delays:

While we make every effort to ship orders promptly, please note that unforeseen circumstances such as weather conditions or customs delays may cause shipping delays. We appreciate your understanding in such situations.


Shipping Address:

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.


Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.


Contact Us:

If you have any questions regarding our Shipping Policy, please contact us at info@toponetea.com.